Frequently Asked Questions

Everything you need to know about your Gacha Kawa shopping experience

How long does shipping take?

Standard shipping typically takes 7-14 business days. Please note that for limited edition drops and pre-order items, processing may take an additional 3-5 days before dispatch.

What is your return policy?

We offer a 30-day return window for items in their original, unworn condition with all tags attached. Please note that 'Blind Box' fashion items and intimate apparel are non-returnable once opened.

Do you ship internationally?

Yes, Gacha Kawa ships worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout.

How do I know which size to order?

Since our styles range from oversized to slim fit, we recommend checking the detailed size chart located on each product page. Our measurements are provided in both centimeters and inches.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Can I track my order?

Absolutely! Once your order has been shipped, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.